legal bits and bobs

At Willow & Boo we try to describe our products as best we can, all items are made fresh, in a premises that also uses nuts, gluten, egg, dairy and meat produce. Although none of the items are included in our lollipops it doesn't mean that traces are not picked up.

Colourings of lollipops can vary depending on the flavours, the majority come out clear, some may have a slight red or yellow tinge, we limit this where possible.

Some of our items do contain small parts, ribbons, bells, which do pose as a choking hazard so please ensure children are supervised at all times whilst consuming our products.

Sometimes colours from the heavily coloured lollipops can run, please be aware incase of staining.

Willow & Boo products must be kept in a cool dry place, if not lollipops will go very sticky, and the clear Isomalt pops will turn cloudy, we recommend an air tight box.

Willow & Boo cannot be held responsible for an damage, or harm that arises from an item of ours purchased from a third party supplier.

Willow & Boo cannot be held responsible for the wrapping, packaging, or labelling of an item purchased though a third party.

Please Allow up to 15 Working days for your order to be shipped, if required urgently then please pop us an email.


2.1) The price of the goods will be as quoted on the Website at the time you confirm your order (usually by clicking the "checkout" button).

2.2) The prices stated on the website will be inclusive of any VAT payable.

2.3) Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependant upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week.


3.1) Payment may be made Paypal.


4.1) Products are subject to availability and prevailing market conditions, in the event that an item is not available we will endeavour to contact you as soon as we are able to in order to replace or rearrange delivery.

4.2) Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, subject to clause 7.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.3) We will deliver the goods in accordance with the delivery option selected by you during the order process.

4.4) Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more deliveries.

4.5) Willow & Boo does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.


5.1) We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing (within 24 hours of delivery) by email with any dissatisfaction with your order and will guarantee to resolve the problem as quickly as possible.

5.2) Subject to clauses 5.1 (and 7.1) Willow & Boo will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

5.3) In the case of Returns we cannot accept returns of perishable food items, however in respect of non-perishable items, items will be refunded or exchanged providing that you have not used the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit, please include original packaging where possible. In all cases this must be agreed by email with our Customer Services team.

5.4) When sending a return, please ensure you have agreed this with us first.

5.5) We strongly recommend obtaining proof of postage as shipping and delivery costs are non refundable. We are not responsible for returns that do not reach us. Please check carefully before returning any item.

5.6) In the event of any product being faulty, we will cover all costs of postage and either refund or exchange the goods.

5.7) We cannot accept the return of bespoke items, once the design has been               approved they are the responsibility of the buyer. Physical samples can be             provided before being signed off.


6.1) Orders may only be amended/cancelled with at least 2 weeks notice.


7.1) Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

7.2) In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3) Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.


8.1) We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. Our full Privacy Policy is available on the Website.


10.1) From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

10.2) We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

10.3) We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.


11.1) If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

11.2) All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through Willow & Boo and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without willow and boo's prior written permission. Willow & Boo may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the website.

11.3) These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

11.4) We try to ensure that the information on this website is accurate and complete. We will not be liable for any damages of any kind arising from the use of this website. We also assumes no responsibility and cannot be liable for any damages resulting from direct, indirect, incidental, punitive or consequential arising from the loss of use or use, data or products whether in contract, negligence or other tortuous action arising out of, or in connection with the use of this website.

11.5) We cannot be held responsible or liable for any damages to or viruses that may affect your computer equipment or other property on account of your access to, use of or from browsing this website or your downloading of materials, data, text or images.

11.6) Any personal data e.g. your name, address, telephone number or e-mail address that you transmit to the website via electronic mail or otherwise is used by us in accordance with the Privacy Policy and Data Protection pages found on this website.

11.7) This website may contain links to websites operated by parties other than Willow & Boo and such links are provided for your convenience only. Willow & Boo do not control such websites and is not responsible for their contents. Our inclusion of links to other websites does not imply any endorsement of the material on such websites or any association with their operators.

11.8) You agree that you will not; Defame, abuse, harass, stalk, threaten or otherwise inhibit the rights of other users. Publish, post, upload or distribute any inappropriate, defamatory, infringing, indecent, obscene, pornographic or unlawful material or information.

11.9) Willow & Boo will co-operate fully with any law enforcement authority or court requesting or directing us to disclose the identity of anyone posting any such material information.

11.10) You will not place any material on this website that belongs to anyone other than yourself without the prior written consent of the owner.

11.11) You grant Willow & Boo and others authorised by Willow & Boo the unrestricted right to use reproduce, distribute and translate and edit any material you place on the website.